When it comes to my yarn, every skein in that grouping of dye batch, is unique. I of course use the same colors and yarn, but each skein (considering it is hand painted) will be unique. I try to please all my customers to 100% satisfaction. If there is anything in addition to the information I have provided for you that you have questions about, please do not hesitate to message me.
Payment methods we accept:
We currently accept Paypal and most major credit cards for payment. We reserve the right to cancel any order, and will issue a refund if we do so. Sales tax is added for Pennsylvania residents.
We ship first class for orders under 13 oz and Priority for orders above within the United States. Elsewhere we ship First Class International. First Class International does NOT guarantee full tracking, and is not eligible for filing claims in case of loss or damage to package. If you wish to purchase insurance, and/or change shipping method, please let us know and we will invoice you accordingly.
***Please be patient with the United States Postal Service. ---Items under 16 oz. can take much longer than those above 1 lb. (as they are not shipped Priority 2-3 day mail). We ship from the East Coast, so if you order 1-2 skeins of yarn and you are located on, or close to the West Coast, It can take 2-3 weeks to receive your package.
Please note that orders shipped First Class International can take up to a month in some cases to reach their destination, especially if they are large packages and the country in question is located at a very large distance away from the United States. We do NOT have control over the post office, and do not have access to any more information than you do with the customs number once it leaves the United States.
We ship within 3-5 days of receiving your order for all "Ready to ship" items. ****If the item is listed with the title: "Pre-order", please see the shipping section under that item for estimated time of shipping. Most Pre-orders ship with 2-3 weeks after purchase.****
Once your purchase leaves our hands and enters the USPS system, we are no longer financially or otherwise responsible for it.
*If you feel that your package has been lost in transit, please let your local post office know, and have them open an investigation into the location of the package. Once your package leaves our facility, we have no more information, nor the ability to gather any more information, than you do. We will help in any investigation opened through the post office, as best we can, but can not garentee any outcome.
If you are unhappy with our product please contact us immediately so we can do our best to fix the situation.
***Our terms for a refund:***
-You must contact us before mailing the yarn back to confirm the yarn is eligible to be returned. A message about returning the product must be sent within 7 days of package being marked delivered.
-Yarn is in original condition and packaging.
-Yarn must not smell like anything other than yarn.
-We must receive the yarn back at the shop within 7 calendar days of our conversation about returning the yarn (domestic orders) and 30 calendar days (international orders).
-Sale items, custom orders and club color ways, are NOT returnable or refundable. Specialty items such as grab bags, collaborations, and preorders are also NOT returnable.
-***WE DO NOT ACCEPT RETURNS ON PROJECT BAGS***
-We will not refund the original shipping cost or return shipping. The buyer is responsible for all shipping costs.
We can not account for US postal loss or damages. The shipping method we use covers $50 in insurance. If you feel your order requires more insurance, please contact us for additional rates.